Monday 7 September 2009

Of course Bradford Council talks to local residents - and that costs money!

Now this is a sensitive subject for a marketing professional to embark on - defending the budget for communications of England's fourth biggest local council. And, it's rather more sensitive when you're also a councillor on that authority!

According to my dear friends at the Taxpayers Alliance (whoever said they were a Tory front?) Bradford Council spends £6 million on communications. Phew, I hear you say! All that cash on spin doctors, propaganda and glossy brochures - whatever happened to spending priorities then guys! Surely you can make some savings here?

Well yes - there are always the options for savings. But can we please remember that councils do have to try and communicate with those they serve! And Bradford, with nearly 500,000 of those local residents, probably needs a little more than the average local council to achieve that communication. So what's involved and how might we make it better?

The main areas of spending include:

1. The Council's press office - dealing with hundreds of enquiries every week from a multitude of different media. We could cut down a little here maybe but at the expense of giving a less good service to the media - I leave it to you to decide whether this is a good thing or not?

2. Community Pride magazine (and its various offspring) - this is an award-winning publication that, were I in opposition, I would hate. Not because it promotes the ruling party - it is very careful not to do that - but because it is attractive, well-written and tells local people about their local services

3. Advertising including statutory notices - there's a huge scope to save money here but wouldn't that jeopardise the viability of the Bradford Telegraph & Argus wherein most of the advertising is placed? I'm no special pal of the T&A but I would think Bradford a poorer place for not having such a rag for us all to get cross about!

4. Notices, leaflets and publications required by statute - we're required to publish in hard copy a whole raft of documents, reports and strategies. It would be possible I guess to simply get a good quality PDF and print off when needed but I'm not sure that would comply with regulation. And the leaflets giving vital information to at risk groups such as the unemployed, elderly, vulnerable young people, single mums and refugees - I guess we can't skimp too much on those either, can we?

And just to add a little extra cost, Bradford - quite rightly - has to meet its access and language obligations which means producing documents in a range of different languages (eighteen and counting) as well as in formats suitable for the blind, the deaf and other disabled groups. Not sure there's huge scope for savings there either?

Now I do believe there's some option to change how we operate - money could be directed from issuing endless turgid press releases replete with quotes from important councillors into direct public communications - we need a good direct marketing strategy. The Council could also make much better use of its much improved IT infrastructure. Perhaps the application of Web 2.0 (ooh, very brave to put that in Simon) stuff might free up some more cash - it would certainly bring a new dimension to the Council's communications activity!

Bradford's communications budget needs a good look - there's a need to sharpen up the strategy and to move away from the very old-fashioned media relations approach that sadly dominates our thinking. But - and try this on any private organisation - spending less than 1/2% of the budget on marketing - that seems a pretty good deal to me!

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